Privacy Policy - Lamorbey Carpet Cleaners

This Privacy Policy explains how Lamorbey Carpet Cleaners collects, uses, stores, shares, and protects personal data when providing carpet cleaning and related services. It applies to all Lamorbey Carpet Cleaners customers in the area, including anyone who requests a quote, books a service, communicates with us, or otherwise engages with our services. We are committed to handling personal information in a lawful, fair, transparent, and secure manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Lamorbey Carpet Cleaners acts as the data controller for the personal data processed in connection with our services. This means we determine the purposes and means of processing your information. We only collect and use personal data that is relevant and necessary for delivering our services, managing customer relationships, meeting legal obligations, and improving the quality of our operations.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity information such as your name.
• Contact details such as address, telephone number, and email address.
• Service details including property access instructions, cleaning requirements, booking dates, and preferences.
• Payment information such as transaction records and billing details, where relevant.
• Communication records including emails, messages, notes from phone calls, and complaint or feedback information.
• Technical information if you interact with our digital systems, such as device or usage data used for security, diagnostics, and service improvement.
• Special instructions or observations that you provide relating to carpet condition, stains, allergies, pets, or access needs.

We do not intentionally collect more information than is necessary for the stated purposes. Where possible, we keep the amount of personal data processed to a minimum.

3. How We Use Your Personal Data

We use personal data to provide and manage our services. Typical uses include:

• preparing quotations and confirming bookings;
• delivering carpet cleaning and related services;
• managing appointments, changes, cancellations, and follow-up communication;
• processing payments and maintaining accounting records;
• responding to enquiries, complaints, and service issues;
• maintaining accurate customer records;
• protecting against fraud, misuse, and security incidents;
• meeting legal, tax, insurance, and regulatory obligations;
• improving the quality, efficiency, and reliability of our services.

We will only use your personal data for purposes that are compatible with the reason it was collected, unless we have a lawful basis to use it differently.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing personal data. Lamorbey Carpet Cleaners relies on the following lawful bases where appropriate:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotations, carrying out booked services, managing payment, and handling customer requests connected to the service.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service administration, record keeping, quality control, fraud prevention, internal business management, and limited customer communication.

Legal Obligation

We process personal data where necessary to comply with legal and regulatory duties, including tax, accounting, insurance, health and safety, and record retention obligations.

Consent

In limited situations, we may rely on your consent, for example where the law requires consent for a specific type of communication or optional processing. Where consent is used, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing and Processors

We may share personal data with trusted third parties who support the operation of our business. These parties act as processors when they process data on our behalf and only according to our instructions. We take steps to ensure they offer appropriate security and privacy protections.

Examples of processors may include:

• Payment providers who process card or electronic payments;
• Booking and administration systems used to manage appointments and records;
• IT and cloud service providers that support storage, communications, and security;
• Accounting and invoicing providers used for financial records and tax compliance;
• Customer communication tools used to send service-related messages;
• Professional advisers such as insurers, legal advisers, or auditors where necessary.

We may also disclose personal data where required by law, by a court order, or to protect our legal rights, prevent fraud, or respond to lawful requests from authorities.

We do not sell your personal data. Any sharing is limited to what is necessary for the relevant purpose and is controlled by appropriate contractual and security safeguards.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, tax, insurance, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.

In general:

• Customer and service records are kept for a period that allows us to manage enquiries, service history, and aftercare;
• Financial and invoicing records are retained for the period required by law;
• Communication records may be retained for a reasonable period to manage disputes, support service quality, and maintain accurate business records;
• Security or incident records are retained only as long as needed for investigation and compliance.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in a safe and appropriate manner.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited access to information on a need-to-know basis.

While we aim to protect all personal data, no system can be guaranteed to be completely secure. If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will respond in line with legal obligations.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis for processing.

• Right of access – you can request a copy of the personal data we hold about you.
• Right to rectification – you can ask us to correct inaccurate or incomplete data.
• Right to erasure – you can request deletion of your data in certain situations.
• Right to restriction – you can ask us to limit processing in certain circumstances.
• Right to object – you can object to processing based on legitimate interests.
• Right to data portability – you can request certain data in a structured, commonly used format where applicable.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will review your request and respond within the time limits required by law. In some cases, we may need to retain or continue processing certain information where a legal obligation or legitimate reason applies.

9. Children’s Data

Our services are directed to adult customers and property occupiers. We do not knowingly collect personal data from children except where it is incidentally provided in connection with a household booking or service arrangement, and only where it is necessary and appropriate for service delivery.

10. International Transfers

Where personal data is processed using service providers located outside the UK, we will ensure that appropriate safeguards are in place to protect the data and to comply with data protection law. Such safeguards may include approved contractual protections and other legally recognised transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. The most current version will apply to your use of our services from the date it is published. We encourage customers to review this policy periodically to stay informed.

12. Our Commitment to Privacy

Lamorbey Carpet Cleaners values your privacy and takes its responsibilities seriously. We aim to process personal data only when necessary, lawfully, and with respect for your rights. Our approach is based on transparency, proportionality, and accountability. We keep our procedures under review to make sure that customer information is managed responsibly and securely.

Summary of your privacy rights: you can access, correct, delete, restrict, or object to certain processing of your data, and you may withdraw consent where consent is the lawful basis used.